AUB partners news

One of the key issues in the lending market today is the access of various financial institutions to state digital services, in particular to customer verification through Diya. Currently, only banks can use it, while microfinance organizations (MFOs) are deprived of this opportunity. This creates a sense of regulatory inequality, which is particularly noticeable to customers in the non-banking sector.

MFO users react most strongly to restrictions

According to the study, 38% of MFO customers consider it unfair that banks have access to verification through Diya, while MFOs do not. Only 20% of all respondents share this opinion.
This difference shows that users of non-banking services feel the technological restrictions much more strongly, as digital convenience is a key part of their interaction with financial services.

Verification through Diya — a demand for convenience and security

73% of MFI borrowers are positive about the idea of using Diia when <a href="https://sgroshi.app/">applying for a microloan</a>. This indicates high demand for modern tools that have long been used in the banking sector.
MFI customers are active online users who expect fast and transparent processes. Therefore, they perceive the lack of access to Diia as an unnecessary restriction that hinders the development of non-banking services.

The introduction of digital verification for MFOs would make it possible to:

• simplify customer identification;
  
• reduce the risk of fraud;
  
• increase trust in the market;
  
• unify standards for all participants in the financial sector.
  

MFI customers are mature and loyal users

Despite existing technological differences, MFI customers demonstrate a higher level of trust in the lending market. They better assess the fairness of the actions of both banks and MFIs, as they often encounter real lending mechanisms and understand the principles of risk assessment.
For them, microcredit is not a “last resort” but a convenient tool that complements the capabilities of banks.

Conclusion

The demand of MFI customers for access to Diya is not just a matter of convenience. It is a need for equal conditions, transparency, and uniform standards for all lenders.
The experience of MFI users proves that the market needs equal digital opportunities. Providing MFIs with access to verification tools through Diia will increase the level of trust and contribute to the further digitization of the system.